Refund policy

Refund & Return Policy

At LUMVERA, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Right to Cancel (14 Days) Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your product, with no questions asked.

Return Conditions

• The product must be unopened and unused, in its original packaging.
• The return must be requested within 14 days of receipt.
• The product must show no signs of use, damage, or tampering.

How to Start a Return

1. Email us at [your support email] with your order number and reason for return.
2. Our team will respond within 2 business days with return instructions.
3. Ship the product to the address provided. Return shipping costs are the customer's responsibility, unless the item is faulty or we made an error.

Refunds Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to your original payment method.

Faulty or Damaged Items If you receive a faulty or damaged product, please contact us immediately at [your support email]. We will cover all return shipping costs and offer a replacement or full refund at your preference.

Exceptions For hygiene and safety reasons, we are unable to accept returns on opened or used products, unless the item is faulty.

Contact Us For any questions regarding returns or refunds, please reach out to our customer support team at [service@lumvera.co.uk] or [+5545998141766].